Shipping policy

SHIPPING POLICY

This Shipping Policy explains how and when your order will be processed and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, product launches, promotions, or holidays, processing times may be extended.

If there is a significant delay in processing your order, we will attempt to contact you using the email address provided at checkout.

Shipping Times

Estimated delivery times will be displayed at checkout where applicable.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, courier services, customs processing, weather conditions, or other factors outside our reasonable control.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on the destination, shipping method selected, and order size.

Any applicable customs duties, import taxes, or local fees for international orders are the responsibility of the customer unless otherwise stated at checkout.

Tracking Information

Where tracking is available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Please allow time for tracking updates to appear after shipment.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping and contact information provided at checkout is accurate and complete.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Stolen or Delayed Parcels

Once an order has been handed to the shipping carrier, delivery responsibility transfers to the carrier.

If your order is lost or significantly delayed, please contact us and we will make reasonable efforts to assist you in working with the carrier to investigate the issue.

ZELURI is not responsible for parcels that are lost, stolen, delayed, or damaged due to circumstances outside our reasonable control.

Nothing in this Shipping Policy affects your statutory rights under applicable consumer protection laws.

Damaged Items

If your order arrives damaged, please contact us within a reasonable time after delivery and provide photographs of the packaging and products where possible.

We may request additional information in order to investigate and resolve the issue.