Privacy Policy

ZELURI GROUP LTD operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Zeluri.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

ZELURI GROUP LTD is the data controller responsible for your personal information for the purposes of the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

Business name: ZELURI GROUP LTD
Email: customer@zeluri.com
Postal address: 124 City Road London EC1V 2NX

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, transaction details, payment confirmations, billing information, and other payment-related information processed securely through Shopify Payments and its authorised payment processing partners. We do not store or have direct access to your full payment card details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.

Lawful basis for processing: performance of a contract with you and our legitimate interests in operating and improving our business and services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Where required by law, we will obtain your consent before sending direct marketing communications or placing non-essential cookies on your device. You may withdraw your consent or unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us using the details below.

Lawful basis for processing: consent and/or our legitimate interests in promoting our business, where permitted by law.

Security and Fraud Prevention

We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.

Lawful basis for processing: legitimate interests in protecting our business, customers, and services, and compliance with legal obligations.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You

We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Lawful basis for processing: performance of a contract with you and our legitimate interests in customer support and business operations.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Lawful basis for processing: compliance with legal obligations and our legitimate interests in protecting our legal rights.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services, analyse traffic and usage, remember your preferences, and provide personalised content and advertising.

Where required by law, we will request your consent before placing non-essential cookies or similar technologies on your device. You can manage your cookie preferences through our cookie banner or your browser settings at any time.

For more information about the cookies we use, please refer to our Cookie Policy.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, Shopify Payments, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.

To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

Shopify Payments

We use Shopify Payments to process payments made through the Services. When you make a purchase, your payment information is processed securely by Shopify Payments and its payment processing partners in accordance with applicable data protection and payment security laws.

This may include the collection and processing of information such as your name, billing address, payment card details, transaction amount, IP address, and device information for payment processing, fraud prevention, authentication, and regulatory compliance purposes.

We do not store or have direct access to your full payment card details. Payment information is encrypted and processed securely by Shopify Payments and authorised payment service providers.

To learn more about how Shopify processes your personal information and payment data, please refer to the Shopify Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal, tax, accounting, and regulatory obligations.

For example:

• Order and transaction records may be retained for up to 6 years for tax and accounting purposes;
• Marketing information may be retained until you unsubscribe or withdraw consent;
• Customer service communications may be retained for internal record-keeping and dispute resolution purposes.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

• Right to Access / Know.
• Right to Delete.
• Right to Correct.
• Right of Portability.
• Managing Communication Preferences.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing.
• Withdrawal of Consent.

You also have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

If you are located in the United Kingdom and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

 

International Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom, including by Shopify and our third-party service providers.

Where personal information is transferred outside the United Kingdom, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

 

Automated Decision-Making and Profiling

We may use automated systems and profiling technologies, including through Shopify and advertising partners, to help detect fraud, personalise your shopping experience, and provide relevant advertising.

You have the right to object to certain types of profiling and direct marketing as described above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Email: customer@zeluri.com
Postal address: 124 City Road London EC1V 2NX